Privacy Policy

This Privacy Policy explains how Scope Flow (“Scope Flow”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

By using Scope Flow, you agree to the collection and use of your information as described in this policy.

Who we are

Scope Flow is a lead-matching service that connects New Zealand businesses seeking web design services with independent web designers. Our services are operated by Scope Flow, a New Zealand business.

Information we collect

We collect personal information that you provide to us directly, as well as information gathered automatically when you use our website. This includes:

Information you give us

• Contact details — such as your name, email address, and phone number.
• Project details — information about the web design project you’re seeking quotes for, such as project type, budget range, timeframe, location, and business type.
• Any other information you choose to provide when you contact us or use our services.

Information we collect automatically

• Website usage data — such as your IP address, browser type, device information, pages visited, and how you interact with our site.
• Cookies and similar technologies — used to help our website function, understand how it’s used, and improve your experience. See the Cookies section below.

How we use your information

We use your personal information to:

• Match you with suitable web designers based on your project requirements.
• Enable matched designers to contact you about your project.
• Help keep enquiries genuine and prevent fraud or misuse.
• Operate, maintain, and improve our website and services.
• Respond to your enquiries and provide customer support.
• Send you service-related communications, and — where you’ve agreed — relevant updates or marketing.
• Comply with our legal obligations and protect against fraud or misuse.

How we share your information

This is the most important part of how Scope Flow works, so please read it carefully. When you submit an enquiry, we share your details with a limited number of independent web designers so they can provide you with quotes. By submitting an enquiry, you consent to us sharing your contact and project details with those matched designers for the purpose of quoting on and potentially carrying out your project.

We may also share your information with:

• Service providers who help us operate our business — for example, hosting, payment processing, email delivery, and analytics providers — who are only permitted to use your information to provide services to us.
• Legal and regulatory authorities where required by law, or to protect our rights, safety, or property.

We do not sell your personal information to third parties, and we do not share it with anyone other than as described in this policy.

Use of aggregate and anonymised data

We may use anonymised, aggregated information — which does not identify you personally — to understand trends, improve our services, and publish general insights about the web design market in New Zealand. This information cannot be used to identify any individual.

Cookies

Our website uses cookies and similar technologies to function correctly, remember your preferences, analyse how our site is used, and improve your experience. You can control or disable cookies through your browser settings, although some parts of our website may not work properly if you do.

How we protect your information

We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we will securely delete or anonymise it.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of any information that is inaccurate or out of date.
• Ask us how we’re using your information, and to raise any concerns.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy, or wish to access or correct your information, please get in touch:

If you’re not satisfied with how we’ve handled your personal information, you can raise a complaint with the Office of the Privacy Commissioner (privacy.org.nz).